Fit Food Products Ltd Terms and Conditions
Acceptance of Terms and Conditions - You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions. The website www.fitfudge.com is owned and operated by Fit Food Products Ltd. References to "we", "us", our" or "the website" are references to Fit Food Products Ltd. Fit Food Products Ltd is a company registered in England and Wales (company number 9811741).
Your use of this website and purchase of packs from Fit Food Products Ltd is at all times subject to the Terms and Conditions herein. If you do not agree to these Terms and Conditions, you should exit our website immediately. By accessing this website you hereby agree to our Terms and Conditions as set out herein.
These Terms and Conditions were last updated on 09 March 2016.
The whole document forms the Terms and Conditions of using our website, accessing our logged in pages and purchasing any products from this website.
These Terms and Conditions govern you – a customer (potential, past or current) and / or a viewer of the website (“you”, “your”) relationship with Fit Food Products Ltd (trading as FitFudge.com), a company incorporated in England, whose office for correspondence is at 56 Kew Road, Richmond, Surrey, TW9 2PQ, registered company number 9811741, (“FitFudge.com”, “Fit Fudge”, “Fit Food Products Ltd”, “Us”, “We”, “Our”), your Logged In Pages (the functional areas of the Website, pages at FitFudge.com, where you can edit information and add information bespoke to you), all orders you make for products advertised for sale by us (the “Products”) via the website, and all Communications with you (Communications) (including but not limited to emails from us to you, printed material that will accompany your Orders, labelling particulars on the Products).
By using this site you signify your acceptance of our terms and conditions in return for which we will grant you access to our Website.
If you do not agree to these Terms and Conditions please exit our website immediately, do not set up an account, login to and / or enter information into the Logged In Pages and do not order any product from FitFudge.com
We reserve the right to modify our Terms and Conditions. From time to time we will modify the Terms and Conditions so please continue to review the Terms and Conditions when you access or use the site. The Terms and Conditions applicable to your access and use of the Website are the version that is displayed on the website at each date you access the Website. If at any time you do not wish to accept the Terms and Conditions, you must not continue to use the website. Your continued use of the website, and your continued purchasing after we make any changes constitutes your acceptance of the changes. If you do not agree to the changes, you must cancel your account. Details of how to cancel can be found below.
This Website and our Communications are intended for access in the UK. Any users in a jurisdiction where the site’s publication or availability is prohibited must not access the site. Those who access the site do so on their own initiative.
When using our website functions, using the Logged In pages or emailing us you are communicating with us electronically. You consent to receive communications from us electronically. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing.
By giving us your email address (by voluntarily creating a user account with us, and / or purchasing products through us) you consent to receiving electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
REGISTRATION AND ACCOUNT MANAGEMENT
To purchase any products, we require you to register with us using the process defined on our Website. Registering with us generates a User Account (“User Account”, “Account”, a unique username with associated information). This gives you access to the Logged In Pages, and means you are able to purchase products from us.
To register with us, you must be 18 years of age or over on the date of registering.
You must ensure that the details you provide us, via the Logged in Pages or any other communication (including email) are accurate and complete.
You must promptly inform us of any changes to the information that you provided us with – you can do this quickly and easily by accessing the Logged In Pages.
Accounts are non-transferrable and you cannot assign, transfer, trade or sell your Account with FitFudge.com to any other party.
You can access the specific details regarding your products and any other orders, with Fit Fudge by logging into your User Account and clicking onto the relevant section of the Website.
You agree not to impersonate any other person whilst using our website. You also agree not to conduct yourself in an offensive, illegal, immoral or offensive manner whilst using our website.
You may not use our site for illegal purposes or in any way that may damage our name or reputation.
PASSWORD AND SECURITY
When you register with us on our Website you will be asked to create a password which is associated with your User Account. It is your responsibility to choose a secure password and keep this safe.
You are responsible for all purchases made on your FitFudge.com Account.
You are responsible for all actions and changes to your Account in the Logged In Pages of FitFudge.com (including but not limited to change of postal address).
You must notify us immediately if you suspect or know that anyone has gained unauthorised access to your FitFudge.com Account.
ORDERS & PAYMENTS
We accept payment only via PayPal.
You must have an Account to purchase any products or make any orders with us.
The total price paid, is the price of the specific order calculated on the day your order is processed. This cost breakdown will be displayed on the website prior to you confirming the order.
DELIVERIES AND RETURNS
Products ordered from us can be delivered to addresses within the UK (including Northern Ireland) and the EU from the country list. This excludes PO Boxes and BFPO addresses.
Products will be delivered via Royal Mail.
Proof of delivery is not provided.
Actual delivery times may vary based on your location, our stock availability, when you finalise your information on the logged in pages, and circumstances impacting delivery out of our control (including public holidays and force majeure scenarios). However, we will endeavour to dispatch your order the day after the order has been placed (Monday to Friday, excluding Bank Holidays), which should be delivered the day after, the day it was dispatched.
You will not hold us responsible for any delays out of our control.
You must report missing or undelivered deliveries by emailing us at feulme @ fitfudge .com
Please ensure your address and contact details are kept up to date as referred to in the Registration and Account Management section of these Terms & Conditions.
We want you to be satisfied with the products you receive from FitFudge.com. If you're not satisfied and do wish to return any product to us please follow the following steps:
Email us at feulme @ fitfudge .com from the email address associated with your user account.
For box of 10 purchases, please return a minimum of 9 of your 10 sachets purchased (within 14 days of receiving) to Fit Fudge, 56 Kew Road, Richmond, Surrey, TW9 29Q.
For single purchases, please return all items unopened (within 14 days of receiving) to Fit Fudge, 56 Kew Road, Richmond, Surrey, TW9 29Q.
Please take reasonable care of the goods whilst in your possession prior to any return.
Please be sure to include the following information so we can confirm your original order;
Your first name.
Your last name.
The address your Fit Fudge was shipped to.
The email address you used in making your order.
Your phone number (in case we need to contact you should we have any problems in trying to process your refund).
Please note, we cannot offer refunds for incorrect or incomplete addresses, purchases from anywhere apart from through www.FitFudge.com and where less than 9 sachets out of each box of 10 are returned. If multiple boxes have been ordered a refund will only be processed for 1 box with 9 out of 10 sachets remaining, it is expected that all other boxes purchased would be returned unopened and complete with the full 10 out of 10 sachets intact and all accounted for.
IMPORTANT: We will not refund our products if purchased from other websites.
If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days. The refund will cover the cost of the item being returned.
You can only cancel an order if the items have not yet been dispatched, you can cancel by emailing feulme @ fitfudge .com to enquire as to the status of your order and request cancellation of the order.
TERMINATION OR REFUSAL BY US
We reserve the right to refuse or cancel orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
COPYRIGHT AND INTELLECTUAL PROPERTY
The Website and its content and intellectual property remains ours at all times.
This content and intellectual property includes logos, trademarks, trade names, patents, registered designs and copyright and any other intellectual property derived from the design or function of the Website or any Communications.
Through use of the Website, or as a recipient of the Communications, You automatically agree to respect these copyright and intellectual property rights.
You may not copy, download, transmit, reproduce, print or reproduce in any means any materials contained within the Website for commercial purposes unless expressly permitted by Fit Food Products Ltd.
From time to time this website may also include links to external websites (outside the FitFudge.com domain). We do not control these websites and the links are provided for your convenience and information. Their inclusion on the website does not signify our endorsement of the websites or associated companies.
We have no responsibility for the content, privacy policies and operation of any websites we link to.
We reserve the right to request that you remove any links to our website that you create and publish.
This Website and our Communications, and their content, are provided as is.
We accept no liability for the content of and functions contained on the Website or in our Communications.
We make no warranty that the website will operate uninterrupted or error-free.
We do not warrant that the site is compatible with all computer or mobile device software and equipment.
We take internet security seriously, although we cannot warrant that the Website and its server is free of errors, viruses, worms, Trojan Horses or any other malicious software and we shall not be liable for any damage you may suffer as a result of such destructive and unintended features.
We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any failure to perform our obligations or any delay in our performance if that failure or delay is due to any circumstance beyond our reasonable control.
We warrant that the products will be of satisfactory quality and fit for purpose.
This warranty is in lieu of all other warranties, expressed or implied.
LIMITATION OF LIABILITY
You acknowledge that your use of this site and its content is at your own risk.
Except for liability which we cannot limit, restrict or exclude by law we shall have no liability to you or any third party for any direct, indirect or consequential losses or damages (including loss of profits), or any other damages of any kind whether that were not foreseeable to both you and us at the point of sale or use of our website
VALIDITY OF PROVISIONS AND REMEDIES
If any provisions of these Terms and Conditions is or becomes invalid or contravenes applicable regulations, then the remaining provisions will not be affected.
WAIVER AND BREACH
No waiver by us or breach of the Terms and Conditions shall constitute a waiver of any other form.
No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
WEB LINKS AND ADVERTISING
Links to our Website from other Websites or Publications (included but not limited to magazines, newspapers, newsletters and flyers) (other than sites owned by Us or publications commissioned by us) are for information only. They have not been reviewed by us and as such we have no responsibility for the content of such Websites or Publications and accept no liability for any loses whatsoever than may be incurred as a result.
We understand that your privacy is important to you,
We will not disclose your personal details to any third parties for marketing purposes and we are providing you with this information in order for you to be re-assured about your privacy when you are using our website.
We only collect information essential to your account creation and address for delivery. You can edit, update and correct the information you have provided to us through your User Account. Please note we are required by law to retain certain information for a period of time after a User Account is cancelled such as for accounting, taxation and legal purposes.
We use “cookies” on our website, placed into your browser file, for administration purposes
Cookies are small text files downloaded onto your computer. They cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them.
To use our website, create an account and access the Logged In pages and make and edit orders then cookies have to be enabled.
Cookies assign your computer an ID which automatically identifies your computer. Cookies cannot, by themselves, be used to identify the user. If you have an ID your computer will be automatically detected by our servers when you log onto the website, this does not identify you.
We do not store your payment details on our servers, they are stored securely on a secure, encrypted server used by our payment provider.
These Terms and Conditions are governed by the laws of England and Wales.